For Original Au Coton, your complete satisfaction is our main motivation. Our wish is that you find clothes that make you as happy to wear as we have loved to design them. If you are not completely satisfied with the products you have purchased in store or online, our exchange and return policy is there to make your life easier. 

You have 30 days to make an exchange or obtain a refund .

Want to make an exchange? No problem!

Get free shipping* on your next order when it is placed within ten (10) days of your return request!

* Free shipping is offered only on the exchange of a product of equal or greater value. Valid in Canada only.


In store

You live in Montreal or are visiting the beautiful city? You will soon be able to visit our boutique at 1475 Atateken in Montreal H2L 3L2 within 30 days to exchange or return a product that does not suit you. Bring the original invoice as proof of purchase.

Exchange your product or get your money back right away, depending on the original payment method.

By mail

Orders placed online can be returned by mail within 30 days of the delivery date to destination. Complete your return request online and receive a return label and return instructions within 1-2 business days.

In Canada - Flat fee of $9.95

Orders placed online and delivered to a Canadian address can be returned through Canada Post within 30 days for a flat return fee of $9.95, except for returns shipped from Nunavut, Yukon, Northwest Territories, any other remote areas or where Canadian postal codes are accessible by air only.

Complete your online return request and receive within 1 to 2 business days the return label and instructions to facilitate the return.

Outside of Canada

To return a product from the United States or elsewhere in the world, we recommend that you send your package by regular mail, postage paid and insured.

It is important to know that you are responsible for customs fees, taxes and other such charges incurred by a return. The best way to avoid unpleasant surprises is to check with the delivery service of your choice, thus limiting these costs to a minimum. If we receive a return with customs duties, taxes or other charges not paid by the customer, we reserve the right to refuse the return or deduct the charges from the refund.

Be sure to package your items properly by marking "Canadian Merchandise Return" on the package. Send your package to the following address

Original Au Coton - Return
9600 Meilleur Street, suite 123
Montreal, QC  H2N 2E3

Your order has not been shipped yet?

You can cancel an order as long as we have not emailed you the shipping confirmation.

To check if your order has been shipped or to cancel it, send an email to

If you have already received the shipping confirmation, you may return the product(s) ordered as soon as you receive them, following the procedure described above.

Exchange and return policy

All shipping charges, including those incurred by returns, are non-refundable.

Refunds are made by the same payment method as the original purchase.

Returns or exchanges made in store are free.

Postal returns in Canada: the fixed fee of $9.95 for each return of merchandise is charged to the customer. The returns of orders delivered in Canada are done through Canada Post. The 30-day period is calculated from the time the package is delivered to the customer's home to the time it is dropped off at a Canada Post outlet for return.

Postal returns outside of Canada: All costs (customs duties, taxes, postage and other fees) incurred by each return of merchandise are the responsibility of the customer. Returns of orders delivered outside of Canada are made by regular mail, postage paid and insured. The 30-day period is calculated from the time the package is delivered to the customer's home to the time it arrives at the Original Au Coton service center.

Original Au Coton is not responsible for packages not received.

Products purchased in store can only be exchanged or refunded in store.

Returns and exchanges are for a value equal to the selling price of the exchanged or returned merchandise, including taxes. Shipping costs are not refunded.

Eligibility of products for exchange or refund

All merchandise submitted for return or exchange is inspected. If the merchandise does not meet the following criteria, Original Au Coton reserves the right not to issue a return or exchange:

  • Merchandise was purchased in store or delivered within the last 30 days (with proof of delivery confirmation)
  • The goods are suitable for resale
  • The merchandise is in its original packaging with its labels attached
  • The goods are in the same condition as they were at the time of delivery
  • The goods are not carried and/or not used
  • The goods have not been washed
  • The goods are not damaged

We do not accept returns or exchanges for the following products:

  • personalized items
  • jewelry intended for body piercing
  • hair products
  • underwear
  • gift cards
  • products sold on sale or marked "final sale

Exchange or return of a defective product

If you think a product is defective, contact us immediately by email at giving us details of the product and the problem found. We will let you know how to proceed.

If you wish to return defective products, you may follow the return or exchange procedure described above. Upon receipt of the product, we will carefully examine it and inform you by email, within a reasonable period of time, of our decision whether or not to grant a replacement or refund for the defect complained of. We aim to process the refund or replacement as soon as possible and, in any event, within one (1) month from the date we have confirmed to you by email that you are entitled to a refund or replacement. In this case, we will replace the product or refund the purchase price, shipping costs and applicable taxes to you via the payment method used to purchase the non-conforming product

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