Safe and flexible delivery

Different delivery options are offered to you and you only pay for the options you choose! Shipping costs are automatically calculated at checkout, before your order is finalized, and applicable taxes are charged (when applicable).

FREE* shipping in Canada on orders of $99 or more*!

Delivery is made throughout Canada with our partner Canada Post and delivery times vary depending on the delivery method you choose.

*Before taxes.
¹ Free shipping offers advertised on the Original Au Coton website or in promotional emails from Original Au Coton do not apply to orders shipped to Nunavut, Yukon, Northwest Territories, any other remote areas or where Canadian postal codes are accessible by air only. They also do not apply to orders shipped to the United States, Europe or elsewhere in the world.

International delivery

Original Au Coton has no borders! Delivery to the United States, Europe and anywhere in the world is offered at a flat rate of 30.00 CAD$.

Currencies

All sales on the aucoton.com website are made in Canadian currency (CAD$).

Taxes and duties

For orders delivered in Canada, we collect the taxes in force, according to the province of delivery.

For orders delivered to the United States, Europe or elsewhere in the world, we are unfortunately unable to estimate customs duties and taxes. You are therefore entirely responsible for all taxes, duties and customs fees that the transaction on the Canadian aucoton.com site generates.

Processing and delivery times

Online orders are ready to ship within 3 to 5 business days with the exception of the holiday season which can take up to 10 business days.

For deliveries in Canada, the delivery time is 2 to 7 business days for Standard delivery and 1 to 2 business days for Express delivery. However, please allow up to fifteen (15) business days for delivery to remote locations.

For international deliveries, the delivery time is 10 to 20 working days. These times could be longer for delivery to remote locations.

Pick up in store

This option is currently unavailable - store pickup is by appointment only due to COVID-19. Email us at hello@aucoton.com

If you choose this delivery option, you will receive an email as soon as your order is ready to be picked up at the store at 1475 Atateken Street (formerly Amherst), Montreal (Qc) H2L 3L2. You will then have 15 days to pick up your order from the moment you receive the confirmation email. After this time, the store will return the merchandise to our warehouse and you will not be able to claim your order.

Multiple shipping addresses

Only one shipping address can be entered when placing an order. If you are shopping for people at different addresses, you will need to place each order separately.

Online purchase invoice and tracking of your package

An invoice for the online purchase will be sent to the email address or mobile number provided at the time of the online purchase order. The invoice can also be viewed through your user account.

As soon as your order is shipped, we will send you an email to inform you of the shipment and provide you with the tracking number so you can follow the progress of your package.

Responsibility for shipments

All items purchased through the aucoton.com website are subject to a shipping contract, which means that Original Au Coton assumes the risk of loss of the ordered items as soon as we hand them over to the carrier. The title of these items is transferred to you when you take possession of the package at destination, either at the delivery address provided during the online purchase order or at the postal service drop-off counter.

Postal return in Canada: Original Au Coton assumes the risk of loss of the returned items as soon as you deliver the package to Canada Post following the instructions described in the Exchange and Return section of an online purchase. Title to these items is then transferred to Original Au Coton when Canada Post takes possession of the package. In the event that the instructions described in the Exchange and Return section are not followed, you will assume the risk of loss until we receive the package and take possession of said merchandise.

Postal returns outside of Canada: You are fully responsible for items returned to Original Au Coton and assume the risk of loss until we receive the package and take possession of said merchandise. Title to such items passes to Original Au Coton when Original Au Coton takes possession of such merchandise.