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You can store in our store and browse our website without giving us any of your personal information.
We do, however, collect personal information in the following instances:
Shopping at Original Au Coton: You do not have to provide us with any personal information when you pay for products and services in cash at our store. When you use a debit or credit card to make a purchase, we collect your debit or credit card information and your signature (in-store only) to process and administer your payment. If you make purchases through our website, we may also collect your billing and shipping address, telephone number and email address in order to deliver the products you order. We may also collect optional information such as your gender or date of birth.
When you return or exchange products purchased in-store or online, we may ask you to provide your first name, last name, mailing address and telephone number. We collect this information to administer our loss prevention program and to help us identify and prevent fraud, among other things. For returns of items for which a customer's debit or credit card is refunded, we will ask you to provide your debit or credit card information in order to process and administer the refund transaction.
Marketing Communications: When you subscribe to our mailing list to receive our newsletter, we may collect personal information such as your first name, last name, email address, mailing address, date of birth and information about your interests in order to provide you with the service you have requested.
We will only contact you if you wish to be contacted and you are free to opt out of receiving promotional communications at any time. See the section Deactivate your account / Unsubscribe.
Online Registration: In order to take advantage of certain features of our website (user account, wish list and notices), you may be required to register by providing your first name, last name and email address so that we can provide and administer the service you request. At the time of your online registration, we may ask for your consent to receive future marketing information from Original Au Coton. To withdraw your consent to these communications, please see the Deactivate Your Account / Unsubscribe section.
Employment Opportunities at Original Au Coton: We may advertise employment opportunities on our website. When you apply for a job or submit questions regarding a job posting, you may provide us with certain personal information about yourself (such as information contained in a resume or cover letter). We use this information to process and respond to your application or other request.
Contests, Promotions, Surveys: When you enter a contest, participate in a promotion or complete a survey, we may collect your first name, last name, mailing address, telephone number and email address. We use this information to administer your participation in the contest or promotion and, in the case of a survey, to understand our customers and improve our product and service offerings, promotions and events. At the time you enter the contest, promotion or survey, we may ask for your consent to receive future marketing information from Original Au Coton. To withdraw your consent to these communications, please see the Deactivate Your Account / Unsubscribe section.
Sharing Features: The "Send to a Friend" feature and other similar features on our website allow you to forward emails to others. This feature requires you to provide your first name, last name and email address, as well as the first name, last name and email address of the recipient. We do not use the names or email addresses provided in these circumstances for any other purpose without your consent or the consent of the recipient of the email.
Customer Service: When you send a comment or question to our customer service department by e-mail, or when you visit our store, we may collect personal information such as your first name, last name, mailing address, e-mail address and telephone number in order to respond to your comment or question. We also collect various types of information that you provide to us to enable us to respond to your question.
Except as otherwise provided herein, we will not disclose, rent, sell, transfer or exchange with third parties any personal information about our customers without their prior consent.
Service Providers: We may share your personal information with third parties who perform services on our behalf, such as processing payments, hosting our website, sending emails or other communications on our behalf, running contests and promotions, or analyzing the effectiveness of our advertising strategy.
These service providers are bound by non-disclosure agreements and legal restrictions governing their use of the information we provide to them, and they are not permitted to use or disclose personal information for any purpose other than to perform services on our behalf or as otherwise required by applicable law.
Legal Obligations: We and our service providers will be required to disclose your personal information in response to a search warrant or valid legal inquiry or order, or in order to respond to an investigative body for breach of contract or contravention of law, or otherwise under applicable law.
Cookies are small text files placed on your hard drive that help us improve our services and your experience on our site by collecting certain navigational data. When you visit our website, we collect through cookies the IP address of all visitors to our website and related information such as the browser you are using, the operating system you are using, the time spent on the website, website usage patterns, and the domain name of the website from which you linked to our site. We collect this information to help us evaluate and improve your experience on our website. This data is not used individually, but is aggregated and used only to tailor our website to better reflect your interests and preferences.
Cookies may also be used for our marketing campaigns: they allow third-party vendors such as Google and Facebook to display our ads on a variety of websites. Our website may also use a technology called "web beacons. This technology allows us to see which pages of our website you visit. These "web beacons" are used to help us optimize and customize our website for you and future visitors to our website.
By using the Original Au Coton website, you consent to the use of cookies and web beacons in accordance with this policy. If you do not want us to use cookies and web beacons, you should set your browser to do so or avoid using the Original Au Coton website. If you choose not to accept cookies from our website, you may not be able to take advantage of all the features of our website.
If you wish to deactivate your account, please send an email request to serviceclient@aucoton.com or contact us at 1-514-383-4800.
If you no longer wish to receive emails from Original Au Coton, please unsubscribe from our mailing list. The unsubscribe option is available on all our mailings. Simply click on the "Unsubscribe from list" link at the bottom of each newsletter.
When you use certain sections of the Original Au Coton website or other services of our company, or when you post information on social networking sites (e.g., sharing a link to the Original Au Coton Facebook page, "liking" a product from your Facebook account, or pinning a product to a Pinterest board), the personal information you post or share through these third-party sites is accessible to, and may be read, collected, used and disclosed by, other users. Any information provided on social networking sites is not governed by this policy and its use is beyond our control.
Original Au Coton uses certain analytics performed by third party or ad placement services on its websites. The providers of these services may independently collect, use and disclose your IP address and information about your visits to our website and other sites they administer in accordance with their privacy policies (and not this Privacy Policy). These services may use their own cookies and other data collection technologies. They may use this information to improve your experience, to learn about how users use the websites they administer, so that they can make improvements, and for any other purposes permitted by their privacy policies.
Original Au Coton may also use targeted advertising service providers to tailor ads to your interests. These advertisements may appear on the Original Au Coton website and its social networks or on third party websites. If you have consented to receive emails and promotional offers, Original Au Coton may use your email address to target ads to your preferences. You may choose not to receive targeted advertisements by unsubscribing from our mailing lists. To withdraw your consent to these communications, please see the Unsubscribe section.
The Original Au Coton website may contain links to other sites and advertisements. This privacy policy applies only to information collected through our website. We are not responsible for the privacy practices and policies of third parties.
We understand the importance of keeping your personal information secure and have taken the necessary steps to protect it. The personal information we collect is kept in a secure environment and those who work for us are required to respect the confidentiality of your information.
Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.
If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained for as long as necessary to complete your order. Once your order is finalized, the purchase transaction information is deleted.
Payment processing complies with the PCI-DSS standard, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements ensure the secure processing of credit card data by our store and its service providers. Our privacy commitments meet the requirements of the Shopify Secure program.
We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to ensure the privacy of your transactions. However, since no mechanism offers maximum security, there is always a degree of risk involved when using the Internet to transmit personal information.
If you have any questions about this policy, please email us at hello@aucoton.com.
You may contact us at any time if you have questions or comments about this Privacy Policy, wish to access, update and/or correct inaccuracies in your personal information, wish to withdraw your consent to receive marketing communications, or have a complaint about our handling of your personal information.
Original Au Coton - Privacy
1475 Atateken (formerly Amherst), Montreal (Qc)
Canada H2L 3L2
1-514-383-4800
hello@aucoton.com
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